How to Maintain Compliance with Microsoft's Refurbisher Standards

How to Maintain Compliance with Microsoft's Refurbisher Standards? Microsoft's Refurbisher Standards are the benchmark for businesses in the refurbished IT market- guaranteeing quality, authenticity, and compliance for refurbished devices. For TPRs and MARs, meeting these standards is important to market reliable refurbished PCs with genuine Windows software to their customers. Understand the Refurbisher Program by Microsoft The refurbisher program of Microsoft is of two types: 1-Microsoft Authorized Refurbishers (MARs): Large-scale Refurbishers refurbish over 1,000 PCs per year. 2-Registered Refurbishers (RRP): Small-scale Refurbishers that cater for the local markets. Both programmes aim at creating sustainability through a prolongation of the life cycle of IT equipment while ensuring the device has been preloaded with genuine Microsoft software. Important Compliances for Microsoft Refurbishers Microsoft outlines the following requirements for compliance, which Refurbishers must adhere to: 1. Correct Installation of Genuine Software Refurbishers must install licensed genuine Microsoft Software on every refurbished PC. Ineligible copies can lead to penalties, suspension from the program, or even expel them from the program altogether. • Always use COAs supplied by Microsoft. • Documentation on purchases and installations of all software used 2. Thorough Erase of Data The Refurbishers should always clear all the stored information in the used devices before selling them. The data-wiping processes should follow global standards. • Use certified data-erasing tools like Blanco or DBAN. • Keep records of the data-wiping process to serve audit purposes. 3. Hardware Testing and Repairs Refurbished devices shall be thoroughly tested for hardware and all repairs done along Microsoft quality standards. • Perform diagnostics of hard drives, RAM, motherboards, and other parts. • Replace non-functioning or obsolete parts to guarantee performance based on established specifications. 4. Labelling and Documentation Compliant Refurbishers shall label refurbished devices correctly, including software licensing and hardware specification details. • Add COAs to the devices as proof that the Windows software was originally installed and is genuine. • Detailed warranty terms and user manuals 5. Environmental Practices Microsoft promotes Refurbishers to practice environmentally sound objectives, including proper e-waste management and recycling. • Certified e-waste recycling vendors. • The local regulation about safe disposal electronic components. 6. Anti-Piracy Compliance Refurbishers shall cooperate with the anti-piracy activities of Microsoft and report stolen items, besides avoiding supplies containing unauthorized products.