The effect of AI Chatbots on client support in small-scale to mid-sized enterprises is significant.
Introduction: In today's fast-paced digital world, customer service plays a crucial role in the success of any business, particularly small to medium businesses (SMBs). With restricted resources and manpower, SMBs often struggle to provide round-the-clock customer support. However, with the arrival of AI chatbots, these businesses can now boost their customer service capabilities, optimize operational workflows, and increase customer satisfaction. In this article, we will investigate the impact of AI chatbots on customer service in SMBs, highlighting their efficiency and 24/7 availability.